LOUISVILLE, Ky. — Four days after offices were closed following a Russian ransomware attack, officials with the Jefferson County Clerk’s Office said many of their offices are now operational.
In a statement released on Facebook, the clerk’s office said all their branches were up and running on Saturday except for downtown.
The clerk’s office also added their information technology team has been working around the clock since Monday to get their network restored.
Byron Shorter said he had a smooth experience at the Jeffersontown County Clerk's branch Saturday, after waiting all week to do his routine registration renewal.
"It was a little bit of a drag to find out a Russian cyberattack closed down the Jefferson County Clerk's offices. But you know, it is what it is right," Shorter said. "They took care of me right away, I got everything done, I barely had time to sit down. I don't think a lot of folks knew it had reopened today."
Branches in Oldham, Shelby and Bullitt Counties helped customers needing assistance with titles and registrations.
Most of the branches back open, means owner of Joe's Auto Sales Joseph Hardin can breath a sigh of relief.
"They're integral in doing everything from the sale process. Once we get an agreement on it, if we can't get anything done at the clerk's office, all of that was for not," Hardin said. "I was very nervous because indefinite is never a good thing when you hear, I had customers calling me with questions and I had no resources. I had no where to call at other counties, and they really couldn't help saying they didn't have permission to do anything. So…you're kind of just waiting in limbo, just wasn't good to hear."
The Jefferson County Clerk’s Office thanked customers for their patience.
"We certainly apologize for what happened, it was truly out of our control, and we are working at our level best to get them the service that they deserve to have," said Jefferson County Clerk Bobbi Holsclaw. "We are always busy at the end of the month and you take last week and what occurred and that's why I tried to help out today by opening on Saturday to give people an extra day. But they're going to be very busy there's no way around it."
Holsclaw did reiterate that she has been told that no customer personal information was released in the ransomware attack.
The County Clerk said all branches are expected to be operational on Monday, and the investigation into the cyberattack is still ongoing.