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What happened inside MetroSafe as the Louisville mass shooting unfolded

"It was one of the calls I'll never forget," Dana Frost, a call taker for MetroSafe, said.

Brooke Hasch, Joseph Garcia

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Published: 6:40 PM EDT April 14, 2023
Updated: 6:50 PM EDT April 14, 2023

Dana Frost was the calming voice on the other end of a chaotic 911 call from a woman inside the Old National Bank during Monday's mass shooting

The woman was calling from inside a closet with a colleague after witnessing the 25-year-old gunman open fire on his co-workers during a board meeting.

"It was...it was chaotic, but I'm okay," Frost said. "I wouldn't say it was one of my worst calls. It was one of the calls I'll never forget, to sit there and listen to someone who's hiding and hear what's going on in the background is unreal."

Frost is one of MetroSafe's call takers who gather information from people who call to report an emergency. At the same time, call takers are sending that information to a dispatcher who will then send first responders.

During the graphic 911 audio released earlier this week, Frost asks the woman how many people are hurt. 

"I don't know, probably eight or nine?" the woman replies.

"Eight or nine have been shot?" Frost asks. "Are you with any of them?"

"Yes, but I'm in a closet hiding," the woman says.

Frost can be heard later asking what kind of injuries the victims had sustained.

"I don't know, I just saw a lot of blood," the woman replies.

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