LOUISVILLE, Ky. — Norton Healthcare continues to slowly restore access to some of its systems after shutting many offline due to a "cyber event."
Tuesday, the healthcare giant said surgeries are being rescheduled and online prescriptions are impacted as a result.
However, the healthcare giant assures all urgent issues are being addressed. In the meantime, patients are encouraged to still show up to their appointments unless they're told otherwise
A spokesperson says patients can also call their providers for written prescriptions, and If that doesn't work, providers can help find another solution.
After experiencing issues with their computer network on May 9, Norton officials took several systems offline and removed access to the internet and email.
On Monday, May 15, officials said desktop email has been restored, but many other unknown systems remain offline. Days earlier, Public Relations Director Maggie Roetker said some systems had been restored on May 10.
Murphy said the issues began when a security team received a "suspicious communication related to information systems."
"Safe and high-quality patient care continues," Murphy said, adding she knows there are still many questions about what happened.
"We understand the community has many questions. We are working as quickly as we can to get answers," she said. "We ask the community's patience as we continue to work toward full network operations."
Murphy says an investigation into the cyber event remains ongoing.
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